VoIP Integration Phone Remote: The Ultimate Solution for Remote Cisco Phone Testing, Troubleshooting and Training

VoIP Integration Phone Remote License Download: How to Control Cisco Phones Remotely

If you are looking for a way to remotely control Cisco IP phones from anywhere with network connectivity, you might want to check out VoIP Integration Phone Remote. This is a software application that allows you to test remote site features, troubleshoot issues, train end users, and monitor audio quality of Cisco phones. In this article, we will show you how to download, install, and use Phone Remote to control one or many Cisco phones from your PC.

voip integration phone remote license download

What is VoIP Integration Phone Remote?

VoIP Integration Phone Remote is a software application that allows you to take control of one, many or all Cisco phones from anywhere with network connectivity. You can see the actual phone and the phone screen when controlling the device, and send keystrokes as if you had pressed the key on the actual phone. You can also use pre-programmed macro buttons for common functions, such as Call Info, Phone Reset, and Factory Erase. You can also capture phone screens and settings, compare settings between devices, edit settings directly from your PC, and use other tools such as Ping and Trace.

Features and benefits of Phone Remote

Some of the features and benefits of using Phone Remote are:

• You can test remote site features such as conferencing, call routing, and SRST.

• You can troubleshoot issues such as phone registration, network connectivity, audio quality, and user configuration.

• You can train end users on how to use their phones, without having to be physically present.

• You can monitor audio quality of calls using the Audio Monitoring add-on feature.

• You can control multiple devices at the same time using the Multi View mode.

• You can save time and resources by remotely controlling phones instead of traveling to remote sites or using remote desktop sessions.

System requirements and compatibility

To use Phone Remote, you need to have the following system requirements:

• A PC running Windows XP, Vista, 7, 8 or any Windows Server 2003, 2008 or 2012.

• A network connection to the Cisco phones that you want to control.

• A license for Phone Remote that matches your needs. You can choose from Single User, Cluster License, Server License or Installer License. You can also request a free evaluation license or a free student/lab license from the website.

Phone Remote is compatible with the following Cisco phone models:

• 6900 Series

• 7800 Series

• 7900 Series

• 8800 Series

• 8900 Series

• 9900 Series

• Dx600 Series

• Jabber for Windows

Phone Remote supports both Call Manager (CUCM) and Call Manager Express (CME) environments. For CUCM, you need to have an administration user account with AXL access. For CME, you need to have an XML user account with level 15 access.

How to install Phone Remote on your PC

To install Phone Remote on your PC, you need to follow these steps:

Downloading the installer from the website

To download the installer from the website, you need to do the following:

• Go to https://www voipintegration.com and click on the Download tab.

• Select the Phone Remote installer that matches your Windows version (32-bit or 64-bit).

• Save the installer file to your PC.

Running the installer and activating the license

To run the installer and activate the license, you need to do the following:

• Double-click on the installer file and follow the instructions on the screen.

• When prompted, enter your license key or request a free evaluation license or a free student/lab license.

• Complete the installation process and launch Phone Remote from your desktop or start menu.

Choosing the method of phone control

To choose the method of phone control, you need to do the following:

• Open Phone Remote and click on the Settings tab.

• Select the method of phone control that suits your environment. You can choose from Web Access, SSH, or TAPI.

• Enter the required information for the selected method, such as IP address, username, password, etc.

• Click on Save Settings and Test Connection to verify that Phone Remote can communicate with your Cisco phones.

How to use Phone Remote to control Cisco phones

To use Phone Remote to control Cisco phones, you need to follow these steps:

Single device view mode

To use Phone Remote in single device view mode, you need to do the following:

• Open Phone Remote and click on the Single View tab.

• Enter the IP address or hostname of the Cisco phone that you want to control in the Device IP field.

• Click on Connect to establish a connection with the phone.

• You will see a graphical representation of the phone and its screen on your PC. You can use your mouse or keyboard to send keystrokes to the phone, such as dialing numbers, pressing buttons, navigating menus, etc.

• You can also use the macro buttons on the right side of Phone Remote to perform common functions, such as Call Info, Phone Reset, and Factory Erase.

• To disconnect from the phone, click on Disconnect or close Phone Remote.

Multi device view mode

To use Phone Remote in multi device view mode, you need to do the following:

• Open Phone Remote and click on the Multi View tab.

• Click on Add Device to add a Cisco phone that you want to control. You can add up to 16 devices in this mode.

• Enter the IP address or hostname of the phone in the Device IP field and click on OK.

• Repeat steps 2 and 3 for each device that you want to add.

• You will see a graphical representation of each phone and its screen on your PC. You can use your mouse or keyboard to send keystrokes to any phone, by clicking on it first. You can also use the macro buttons on the right side of Phone Remote to perform common functions for all devices at once, such as Call Info, Phone Reset, and Factory Erase.

• To remove a device from this mode, right-click on it and select Remove Device. To disconnect from all devices, click on Disconnect All or close Phone Remote.

Sending keystrokes and macros

To send keystrokes and macros to Cisco phones using Phone Remote, you need to do the following:

- To send a single keystroke, such as a number or a button, simply click on it with your mouse or press it on your keyboard. - To send a combination of keystrokes, such as *#1234#, hold down Shift and click on each key with your mouse or press them on your keyboard. - To send a macro, such as Call Info, Phone Reset, or Factory Erase, click on one of the macro buttons on the right side of Phone Remote. You can also create your own custom macros by clicking on Edit Macros and entering a name and a sequence of keystrokes for each macro. - To send a keystroke or a macro to multiple devices at once in multi device view mode, select All Devices from the drop-down menu at the top of Phone Remote. Capturing phone screens and settings

To capture phone screens and settings using Phone Remote, you need to do the following:

- To capture a phone screen image, click on Capture Screen Image from the Tools menu. You can save the image as a PNG file or copy it to clipboard. - To capture phone settings in XML format, click on Capture Settings from the Tools menu. You can save the settings as an XML file or copy them to clipboard. - To compare phone settings between devices, click on Compare Settings from the Tools menu. You can select two devices from the drop-down menus and see the differences in their settings highlighted in red and green. - To edit phone settings directly from your PC, click on Edit Settings from the Tools menu. You can modify any setting in the XML file and click on Apply Settings to send the changes to the phone. Using additional tools and features

To use additional tools and features of Phone Remote, you need to do the following:

- To monitor audio quality of calls using the Audio Monitoring add-on feature, click on Audio Monitoring from the Tools menu. You can select a device from the drop-down menu and see the audio levels, jitter, latency, and packet loss of the current call. You can also listen to the audio stream of the call by clicking on Listen. - To ping a device or a host using Phone Remote, click on Ping from the Tools menu. You can enter an IP address or a hostname and see the ping results in milliseconds. - To trace a device or a host using Phone Remote, click on Trace from the Tools menu. You can enter an IP address or a hostname and see the trace results with hop numbers, IP addresses, and response times. - To view phone logs using Phone Remote, click on View Logs from the Tools menu. You can select a device from the drop-down menu and see the phone logs in text format. You can also save the logs as a TXT file or copy them to clipboard. Conclusion

VoIP Integration Phone Remote is a powerful and versatile software application that allows you to remotely control Cisco IP phones from anywhere with network connectivity. You can test remote site features, troubleshoot issues, train end users, monitor audio quality, and more. You can also capture phone screens and settings, compare settings between devices, edit settings directly from your PC, and use other tools such as Ping and Trace. To use Phone Remote, you need to download, install, and activate a license for it. You also need to choose a method of phone control that suits your environment. You can then use Phone Remote in single device view mode or multi device view mode to control one or many Cisco phones from your PC.

FAQs

Q: How much does Phone Remote cost?

A: Phone Remote has different pricing options depending on your needs. You can choose from Single User ($295), Cluster License ($995), Server License ($1995), or Installer License ($2995). You can also request a free evaluation license or a free student/lab license from the website.

Q: How do I get support for Phone Remote?

A: You can get support for Phone Remote by contacting VoIP Integration through email (support@voipintegration.com), phone (1-888-VOIPINT), or online chat (https://www.voipintegration.com/support/). You can also access online documentation, videos, forums, and FAQs from the website.

Q: What are the advantages of using Phone Remote over other methods of remote phone control?

A: Phone Remote has several advantages over other methods of remote phone control, such as:

• It works with any Cisco phone model that supports web access, SSH, or TAPI.

• It does not require any additional hardware or software on the phone side.

• It does not interfere with normal phone operation or user experience.

• It provides a graphical representation of the phone and its screen on your PC.

• It allows you to control multiple devices at the same time using the Multi View mode.

• It offers many features and tools that are not available in other methods.

Q: How secure is Phone Remote?

A: Phone Remote is secure as it uses encryption and authentication protocols to communicate with Cisco phones. It also does not store any sensitive information on your PC or transmit it over the network. You can also use firewall rules and VPN connections to further secure your network environment.

Q: Can I use Phone Remote with other vendors' phones?

A: No, Phone Remote is designed to work only with Cisco IP phones. However, VoIP Integration also offers other software applications that work with other vendors' phones, such as Avaya Integration Suite and Polycom Integration Suite. dcd2dc6462